Privacy Policy

Last Updated: 1st May 2025

Welcome to The Pelvic Physio Farnham ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.heathernewman.co.uk. We comply with the General Data Protection Regulation (GDPR) to ensure your data is processed lawfully, fairly, and transparently. For any questions regarding this policy, please use the button below to contact us.

1. Information We Collect

We may collect and process the following information:

Personal Information: Name, email address, phone number, and any details you provide when booking a service or contacting us.
Payment Information: If you purchase a service, payment details are securely processed via third-party payment providers.
Usage Data: Information about your visit, such as IP address, browser type, pages viewed, and time spent on our site.
Cookies & Tracking Technologies: We use cookies to improve user experience and analyse website performance. Please see our Cookie Policy here.

2. How We Use Your Information

We use the information collected to:

Provide and manage our services
Process bookings and payments
Communicate with you regarding inquiries or updates
Improve website performance and user experience
Comply with legal obligations

3. How We Protect Your Information

We take appropriate measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share your information with:

Third-party service providers who assist in payment processing, website hosting, or analytics
Legal authorities if required by law

5. Your Rights and GDPR Compliance

Under GDPR, you have the following rights:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data where applicable
The right to restrict processing of your data
The right to data portability
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

6. Third Party Links

Our website contains links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at hello@thepelvicphysionfarnham.co.uk.

By using our website, you agree to the terms of this Privacy Policy.